Returns & Exchanges
We want you to be completely satisfied with your Gozney purchase; if you aren't, you can return your unused product in its original packaging within 30 days of delivery for a full refund. Our goal is to ensure your outdoor cooking experience is nothing short of exceptional.
Initiate Your Return
Visit our online returns portal with your order number and email address to select the items you wish to return and receive a unique Return Authorization number.
Pack Your Items
Carefully pack your unused Gozney products and accessories in their original shipping boxes, ensuring all components and manuals are included to prevent damage during transit.
Ship It Back
Affix the provided prepaid shipping label to your package and drop it off at the designated carrier location; please retain your tracking receipt for your records.
Receive Your Refund
Once our warehouse inspects the returned goods, we will process your refund to the original payment method within 7-10 business days, minus any applicable restocking fees.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing