Frequently Asked Questions
Everything you need to know about your Gozney oven and order.
What is the standard shipping timeframe for Gozney ovens?
Most orders are processed within 1-2 business days. Delivery typically takes 3-7 business days depending on your location and the size of the oven.
Do Gozney ovens come with a warranty?
Yes, our professional-grade ovens come with a standard 1-year warranty, which can be extended to 5 years if you register your product within 60 days of purchase.
Can I use both wood and gas with my oven?
Gozney offers dual-fuel models like the Dome and Roccbox. Please check your specific model's specifications to ensure it is compatible with both wood and gas attachments.
What is your return policy for unused products?
We offer a 30-day return window for items in their original, unused condition and packaging. Please note that return shipping costs may apply for large freight items.
How do I clean the stone floor of my oven?
To clean the stone, simply turn the heat up to maximum for 30 minutes to burn off any food residue. Once cooled, use a soft brush to sweep out the ash. Never use water or cleaning chemicals.
Do you offer financing options for larger purchases?
Yes, we partner with Klarna and Affirm to provide flexible payment plans at checkout, allowing you to pay for your oven in monthly installments.